Booking Rules & Regulations of Lima Escape Camping & Glamping:
- Booking requests can be submitted as follows:
1.1. At the reception of the Lima Escape Camping & Glamping: Lugar de Igreja
4980-312 Entre Ambos-os-Rios, Ponte da Barca, Viana do Castelo, Portugal;
1.2. Via website: www.lima-escape.pt;
1.3. Via e-mail: info@lima-escape.pt;
- Minimum stay in Lima Escape Glamping accommodations:
2.1. On weekends, including holidays, the minimum stay in Bungalows, Lodges and Houses is 2 nights during the whole year.
2.2. Between July and October, the minimum period of 2 nights applies also for stays in Bungalows & Lodge during the week.
2.3. During optional holidays, extended weekends, Christmas & New Year’s week and Easter week, the minimum stay is 3 nights.
2.4. In July and August, the minimum stay in Bungalows, Lodges and the House is 7 nights.
2.5. On weekends, the minimum stay in Glamour Tents is two nights. In July and August, the minimum period of 2 nights applies also for stays during the week.
- Terms of payment – the entire booking payment is made in two instalments;
3.1. The booking is considered effective only after the payment of the 50% of the full booking amount within 2 business days.
3.2. The remaining amount is paid at the time of your arrival.
- Booking deposit payment methods – Bank Transfer (the inherent expenses shall be borne by the payer/client).
- The effective bookings are considered valid only after submitting the “Booking Confirmation”, which can be sent by email or SMS.
- In case of change or cancellation of the booking, the client undertakes to:
6.1. More than 30 days before the day of arrival: no payment (return of deposit);
6.2. 30 days or less before the day of arrival: payment of 50% of the total amount of the booking;
6.3. Dates can only be changed if the request for such change is communicated with at least 10 days in advance notice.
Under the conditions described above, cancellation requests will be validated through the issuance of a Voucher-credit upon receipt by email of the respective request. The Voucher-credit’s amount is equal to the transferred amount used to ensure the booking and can only be used in the property initially booked and complying with the values and conditions of the initial booking. This Voucher-credit is transferable and is valid for one year.
6.4. Only one change of dates is valid for each cancelled booking. This rule is also valid for changes of booking conditions.
Following the State of Emergency introduced in our country due to coronavirus (COVID-19) and obligatory closure of campsites, like other accommodations, Lima Escape regrets to inform its customers of the suspension for indefinite time of refunds of deposits already made. Having its activity completely stopped at the moment, our company has no financial resources to ensure reimbursement. In this situation, we suggest issuing Vouchers at the amount already paid with the 2-years period of utilization. In case you do not want the Voucher, deposits will be returned according to the payment plan to be established and when the company returns to its normal activity.
Therefore, we suggest you to accept the Voucher with the view to reschedule your dates later more calmly. Together we are stronger and we will manage to save Tourism! We thank you for understanding in this difficult time that we are all passing through!
- The accommodation units can only be used as from 5 p.m. on the check-in day and up to 11 p.m. on the check-out day.
- The keys are picked up at the Lima Escape Camping & Glamping Reception within the opening hours.
- The prices shown on Lima Escape’s website (www.lima-escape.pt) refer to current season and include VAT at the current legal rate (6%).
- During the stay, the customers are responsible for the use of the premises as well as any damages or deterioration found.
- Lima Escape shall not be liable for any adverse natural causes or weather conditions that result in the cancellation of the booking.